Frequently Asked Questions
I forgot my Star Rewards Membership card, can I still earn points?
Yes. Simply give the cashier your name, email, or phone number associated with the account prior to or during the transaction.
I forgot to use my Star Rewards Membership card, can I still earn points for those purchases?
Yes. The theatre will be able to add any missing purchases to your account by using the required information from your receipt within 7 days of the purchase.
How do I join the Star Rewards Loyalty Card Program?
Pick up a FREE Star Rewards Membership card at your local ShowBiz Cinemas theatre.
How do I register a new account?
Step 1: Please visit our Star Rewards page to register your new Star Rewards membership.
Step 2: While at a theatre, ask for a Star Rewards card and have the clerk link it to your account. Be sure to have the name, email, or phone number you used when creating your account.
How do I register a replacement Star Rewards card?
Please notify a member of staff at any one of our locations that you need a replacement card. They will facilitate the change in our system with no further action required by the member.
Is it possible to transfer points earned from an original Star Rewards Membership card to my replacement card?
All points are linked with your account, so no transfer between cards is required.
How can I check the point balance on my Star Rewards Membership card?
To check your account balance, please log into your Star Rewards Membership account on our Star Rewards page. Your current point balance will be presented to you upon logging in.
How can I update my Star Rewards Membership account? For example, changing my password or email address?
Please login to your Star Rewards Membership account on our Star Rewards page. On the top right hand side is the ‘Your Name|Logout’ option. Selecting ‘Your Name’ will allow you to update the desired information.
I think I may have earned a reward, but how can I know for sure?
Please login to your Star Rewards Membership account on our Star Rewards page. If you have any rewards available for redemption, they will be displayed on your account. Be sure to redeem your rewards before the indicated expiration date.
What rewards will I receive from the Star Rewards program?
Please visit our Star Rewards page for information on current reward details.